Overall, how were you satisfied with AAA Emergency Road Service experience?
What service did you receive?
Were you satisfied with the response time?
Was the emergency call answered promptly?

AAA Telephone Operator

How satisfied were you with the AAA call taker in each of the following areas?
Answered phone in timely manner?
Able to do what was necessary to help?
Courtesy/sympathy/understanding
Knows AAA and Policies
Provided helpful information

Service Vehicle Driver

How satisfied were you with the Service Vehicle Driver in each of the following areas?
Appearance of service vehicle?
Appearance of service vehicle driver?
Courtesy/sympathy/understanding
Knew how to service your vehicle correctly?
Able to do what was necessary to help?

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